Privacy Policy
Last updated: 07/05/2025
Nesta (“Nesta”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website (www.nestahome.com.au), or interact with us. By using our services or website, you agree to the terms outlined in this policy.
1. Information We Collect
Personal Information: such as your name, address, phone number, email, and payment details when you subscribe to our services or contact us. Usage Information: details about how you use our website and services, including IP address, browser type, and pages visited. Service Data: information related to your home maintenance requests and service history.
2. How We Use Your Information
We use your information to: Provide and manage your membership and services. Process payments and send invoices. Communicate with you regarding service updates, promotions, or important notices. Improve our services and website functionality. Comply with legal obligations.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with: Trusted third-party service providers and tradespeople involved in delivering services to you. Legal and regulatory authorities if required by law. Service partners for business operations (always under strict confidentiality agreements).
4. Data Security
We implement reasonable security measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights
You have the right to: Access and request a copy of your personal information. Request corrections to inaccurate or incomplete data. Request deletion of your personal data (subject to legal or contractual obligations). Opt-out of marketing communications. To exercise these rights, please contact us at hello@nestahome.com.au.
6. Cookies and Tracking
Our website uses cookies to enhance your user experience. Cookies help us analyze website traffic and improve functionality. You can manage cookie preferences via your browser settings.
7. Retention of Information
We retain your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
8. Changes to This Policy
Nesta may update this Privacy Policy from time to time. We encourage you to review it periodically. Changes will be posted on this page with an updated “Last updated” date.
9. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact:
hello@nestahome.com.au